What is in a report for a Hospital, Clinic, or Prescriber?

If you are a Hospital, Clinic, or Prescriber, the following information is included in your report:

• Question Details (if desired)
• Question Categories (e.g. Cardiology, COVID, Diabetes)
• Specific Patient Question History (if desired)
• Counts of ticket by status (e.g. open, closed, in progress)
• Number of questions asked per time period (e.g. 200 questions per month)
• Average ticket completion time (e.g. 24 hours)
• Average time to first response (e.g. 1 hour)
• Productivity Analysis (e.g. average number of time needed to close a ticket)
• Potential Savings to the Facility (based on average cost savings of Pharmacist intervention)