What can we help you with?
How can I request deletion of my data?
You can request deletion of your account at any time. Just go to the Ask A Pharmacist Questions page and click on “Privacy”. There, at the top of the form, you will find a form that you can fill out, requesting deletion of your account. (see image)
Note: If you are part of any of the programs listed below, we may be required to retain your personal information if program rules specify that it must be retained. However, we will still inactivate your account per your request.
- Pill Pals EXPRESS Pharmacy – If you utilize both prescription dispensing and the Ask A Pharmacist service, we may be required to retain your information per state law.
- Hospital Program – Some hospitals may require us to retain your personal information for a period of time (e.g. 7 years) and may use it as part of your patient history
- Clinic Program – Some clinics may require us to retain your personal information for a period of time (e.g. 7 years) and may use it as part of your patient history
- Pharma & Clinical Trials – Some clinical trials may require us to retain your personal information for a period of time (e.g. 7 years) and may use it as part of their research. Please refer to the Privacy documents that were provided to you as part of the Clinical Trial onboarding process.